As part of a non-profit, community-based hospital system, NorthBay Healthcare representatives want to work with you and your family to help you understand and manage your medical bills.
Payments can be sent to the following address:
Yes. We will bill your health plan and provide them with any documentation they need. Although we bill your health plan for you, please remember that you are ultimately responsible for ensuring the bill is paid. The following steps will help make sure your bills are paid in a timely manner:
Your co-pay, deductibles and/or co-insurance are due at the time you receive services. Often, the amount due is printed on your insurance card.
Government regulations forbid us from quoting a price for emergency services until you have been medically screened. The amount of your bill will depend on the services recommended by the doctor.
If you belong to an HMO, authorization may be required, unless the care you need is a life-threatening emergency. Please review your policy or contact your HMO with questions.
If your HMO or primary care physician refuses to authorize payment and/or denies payment, the hospital bill may be your responsibility to pay. It is important that you communicate directly with your health plan if you have questions.
You may receive bills from other healthcare providers in addition to your hospital bill. Most likely, these bills are for services provided by physicians who are independent from the hospital and must bill separately. These might include bills from anesthesiologists, emergency room physicians and radiologists. Please note that these physicians may not be contracted with your HMO for discounted rates. If you have a question about a bill you receive from a physician, please contact that physician’s office directly.
You should contact Solano County Health & Social Services at (800) 400-6001 or go to your local office to apply for Medi-Cal/State CMSP. Please be sure to apply within the same month that you received services as certain programs will not retro-activate the benefits to the previous month. If you are denied Medi-Cal/State CMSP, then you should contact our Financial Counseling Department at (707) 646-5637 to see if you qualify for Financial Assistance.
We are happy to answer any billing questions you have and provide you with as much assistance as possible. If you are being treated at NorthBay Medical Center or VacaValley Hospital, please contact Financial Counseling at (707) 646-5637. If you have questions after you receive services, please contact our Customer Service Representatives at (707) 646-3400.
NorthBay Medical Center: 707-646-5000 NorthBay VacaValley Hospital 707-624-7000
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