Joint Program Certified With Flying Colors

Notification came last week declaring the NorthBay Joint Replacement Program as Certified by The Joint Commission.

“It’s official,” said Mary Dickey, director of Accreditation and Licensure. “NorthBay Healthcare has its first Joint Commission Certified Disease Specific Program.”

“Certification has been our goal since the program opened in August 2007,” said Cynthia Giaquinto, program manager. “It’s through the hard work and dedication of the entire interdisciplinary team of nurses, doctors, rehabilitation staff, case managers, pharmacists, and dietitians that made this possible.”

The surveyor was impressed by the expertise of the staff and the precision and standardization of the program, she explains. “He recognized this not only by observing staff and reviewing charts, but by interviewing patients. Every patient going through the Joint Replacement Program had a ‘Wow’ experience, because that’s what the patients told him.” 

Kathy Richerson, vice president and chief nursing officer, said that in all her years in nursing and all The Joint Commission surveys she has been through, this was the first she experienced with “no findings.”
“It’s a true testament to the great program that Cynthia and Dr. Andrew Brooks have developed,” Kathy said. 

“It is an honor to be recognized by The Joint Commission,” adds Cynthia, “And it is an incentive to continue to grow the program and make it even better than it is.”