Close-up view of a NorthBay Healthcare logo inside our Administration Center. This is the comments or concerns page.

Comments or Concerns?

We Want to Hear From You!

NorthBay Healthcare is committed to providing quality, safe patient care. We aim to exceed your expectations and want you to have the best possible care and experiences when you use any of our services. We encourage you to contact us if you have any concerns, complaints or compliments about the quality of care and/or safety in our hospitals (NorthBay Medical Center, NorthBay VacaValley Hospital), clinics, laboratory, or home care services.

If at any time, you or someone you know has concerns about patient safety or the quality of care being provided to a loved one, NorthBay wants to hear about it.  While hospitalized or receiving care at any of our facilities we encourage you to report any concerns to your Nurse, Nurse Manager, Department Director, or the Administrative Coordinator (Nursing Supervisor) so we can address your concerns immediately. You can reach the appropriate person by calling the hospital operator and asking to speak to the manager or director in charge of the unit or clinic in which you are receiving care.

If you feel your concerns were not fully addressed by the clinical staff, you may report your unresolved concerns by contacting the Performance Improvement Coordinator at (707) 646-4282, pipatientconcerns@northbay.org or by mailing your concerns to:

     NorthBay Healthcare Group
     Attn:  PI Coordinator
     1200 B. Gale Wilson Blvd.
     Fairfield, CA 94533

You may also file a complaint with The Joint Commission if you feel your quality or safety concerns are not being addressed.  The Joint Commission can be reached at:

     The Joint Commission (JC)
     Office of Quality Monitoring
     The Joint Commission
     One Renaissance Boulevard
     Oakbrook Terrace, IL 60181
     Phone: (800) 994-6610
     Fax to Office of Quality Monitoring: (630) 792-5636
     E-mail: complaint@jointcommission.org

You may also communicate concerns to:

     California Department of Public Health at Licensing and Certification Office
     2170 Northpoint Parkway
     Santa Rosa, California 95407
     Phone: Toll free (866) 784-0703
     Fax: (707) 576-2418

California Quality Improvement Organization for Medicare at:

     Health Services Advisory Group
     (866) 800-8749
     http://www.hsag.com

You may also contact your health insurance company.