What you should know

Good health starts with how we care for ourselves, our families and our friends. NorthBay Healthcare is committed to the health and safety of our community as we address the global coronavirus crisis. We hope the information below contributes to ensuring your health and well-being.

What are the symptoms?

  • Fever
  • Dry cough
  • Fatigue
  • Shortness of breath or difficulty breathing


What should I do if I have symptoms?

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If you’re in the high risk category (older adults, those with serious chronic heart disease, diabetes or lung disease, or anyone whose immune system is compromised) contact your provider by calling (707) 646-5500 or visit MyNorthBayDoc »

Extra precautions if you're high risk:

  • Stay home as much as possible and do not travel.
  • Avoid crowds and anyone who is ill with cold or flu symptoms.
  • If you are in public, use a tissue to cover your hand if you encounter high touch surfaces like door handles, elevator buttons, etc.
  • For routine appointments, your doctor’s office may call you to change your upcoming appointment to a phone or video visit.
  • Clean your hands regularly.
  • Avoid touching your face.

low risk

If you’re of low risk, but are experiencing symptoms and feel you need to see a provider, Virtual Visits allow you to access care without leaving home.

Virtual Visits »

In the meantime:

  • Stay home,
  • Drink plenty of fluids
  • Get plenty of sleep.

If you become sick...

If you become sick, stay home from work and school to avoid infecting others.  Avoid going to the emergency room unless you are suffering from more serious symptoms of the coronavirus or the flu, which include:

  • Trouble breathing or shortness of breath;
  • Chest or abdominal pain or pressure;
  • Sudden dizziness;
  • Confusion;
  • Severe or persistent vomiting; and
  • Symptoms that improve but then return with fever and a worse cough.


What you can do

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Physical Contact.
Avoid close contact with people who are sick.

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Keep Hands Clean.
Wash your hands often for 20 seconds.

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Avoid Touching Face.
Try to avoid touching your eyes, nose, and mouth with unwashed hands.

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Have a Cough or Cold?
Cough or sneeze into your elbow, not your hand.

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Clean Surfaces.
Clean and disinfect frequently touched objects and surfaces.

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Feeling Sick?
Stay home when you're sick (and keep sick children home from school).

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Get a Flu Shot.
It's not too late to protect yourself and others from the common flu, although it will not prevent coronavirus.

Keeping you safe

We are following the most current procedures developed by public health authorities to protect patients, hospital staff and visitors from exposure to coronavirus and other infectious diseases. We’ve updated how we receive and assess patients who come to our hospitals so we don’t expose our staff or other patients to the coronavirus. We use facemasks and other protective items and manage our medical supplies effectively.

Prepared to treat coronavirus

NorthBay Healthcare has detailed plans to treat anyone who comes to our hospitals and tests positive for the coronavirus. Our doctors, nurses and health care teams are trained to diagnose and treat all infectious diseases. We are ready to provide the best possible care to every patient.

Visitor restrictions

Help us protect patients, staff and you

We are currently prohibiting visitors in our facilities until further notice. This is crucial to ensure that the health of patients, staff and visitors are protected as we work to reduce the spread of COVID-19 in our community.

Our Hospitals

For NorthBay Medical Center and NorthBay VacaValley Hospital, limited visitation may be authorized on a case-by-case basis if you are:

  • The support person of a laboring mother;
  • It is an end-of-life situation;
  • You are a parent or guardian of a patient under 18 years of age; or
  • You are the support person for a patient with developmental disability who requires assistance.

You are encouraged to call or video chat with patients.

Our Clinics and Outpatient Facilities

We are strictly limiting visitors in our medical offices, including reception areas. Only patients who are children, or those unable to make medical decisions or care for themselves, may have someone accompany them inside the medical office buildings. We appreciate your support as it’s important to protect the health of staff and other patients.

Thank you for your cooperation.


For the latest guidelines and policies from Solano Public Health, including information on masking and testing, click here.


NorthBay Medical Group