A hand holding a cellphone whose screen is open on the HealtheLife app by Cerner. The My NorthBay Doc logo appears to the right of the cellphone, while the text "Healthcare on YOUR terms" appears to the left.

MyNorthBayDoc: Frequently Asked Questions

How will MyNorthBayDoc benefit my health care?

MyNorthBayDoc will allow you to go online to request appointments, view lab results, send secure messages to your healthcare care team, request prescription refills and see a summary of medications, allergies, immunizations and medical issues.

How do I sign up for MyNorthBayDoc?

To protect the security of your medical information, you must enroll in MyNorthBayDoc in person at any Center for Primary Care office.

What do I need to enroll in MyNorthBayDoc at my doctor's office?

Enrolling in MyNorthBayDoc will take less than five minutes, and your Center for Primary Care will have much of the information needed. You will need to bring proper identification with you to enroll. Acceptable forms of ID include:

  • Driver's license
  • State issued ID
  • U.S. Military ID
  • Passport
  • Marriage license*
  • Divorce decree*
  • Adoption papers*
  • Social security card*
  • Birth certificate*

* must be accompanied with a valid picture ID

I forgot to activate my account within 30 days of receiving the invitation. What should I do?

Call your Center for Primary Care and ask them to send you a new invitation to MyNorthBayDoc.

I don't remember my password?

You can reset you password on the login page. Click forgot password and follow the instructions.

Can I enroll my spouse, child or another family member in MyNorthBayDoc?

Parents/legal guardians of children under 12 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 12 years old in compliance with privacy regulations. Your 13 year old may enroll on their own at a Center for Primary Care. You can enroll for access to your child's medical information at your next appointment. You cannot enroll for access to another adult's medical (or a child age 13 or older) information at this point in time.

Can I ask questions regarding a family member from my MyNorthBayDoc account?

No. Your MyNorthBayDoc account is specific to your healthcare and is tied only to your medical record.

Is a mobile version of MyNorthBayDoc available?

Currently, there is not a mobile version of MyNorthBayDoc.

How do I get technical help accessing MyNorthBayDoc?

You may call the MyNorthBayDoc support line at (877) 621-8014, 6 a.m. - 6 p.m. PST, Monday through Friday.

Can I use MyNorthBayDoc to communicate an emergency or medical concern?

MyNorthBayDoc and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

Where will secure messages sent through MyNorthBayDoc go?

The message will be sent to your doctor and his/her medical assistant.

How soon will I hear back from my healthcare team after sending a secure message?

You will receive a response within 48 hours (Monday through Friday, 8 a.m. to 5 p.m.). Please allow 72 hours for a new prescription. Please note that the response times exclude weekends and holidays.

Are there situations where I shouldn't use online messaging through MyNorthBayDoc?

In an emergency please call 911. Do not use MyNorthBayDoc for urgent medical concerns.

Please call your Center for Primary Care instead of using online messaging for any of the following purposes:

  • You need to see a physician within the next two days
  • You need a prescription filled today
  • You need to cancel or reschedule an appointment in the next 24 hours

Can I send an email to my doctor, instead of using secure messaging through MyNorthBayDoc?

No. For security reasons, you should not send confidential information via email. If you choose to communicate with your healthcare team, you will need to use secure messages through MyNorthBayDoc.

Will MyNorthBayDoc allow me to make online prescription refill requests?

Call your pharmacy directly to request a refill. If you need a written or faxed prescription, you may request it through secure messaging.

Will MyNorthBayDoc allow me to schedule an appointment online?

Certain types of appointments can be scheduled online. These include Annual exams (adult, well-woman and child), Follow-up for an established condition or Non-urgent, new condition.

What lab results will be viewable in MyNorthBayDoc?

Most common lab test results will be viewable in MyNorthBayDoc. Some sensitive results are not currently available in MyNorthBayDoc. These include but are not limited to sexual disease screenings, HIV, pathology, radiology, microbiology, some cancer markers, some drug screens, alcohol and pregnancy-related results.

When will I see my lab results?

Lab result will be delivered into MyNorthBayDoc three days after the lab completed the tests. Please note that some tests take longer to be completed than others.