MyNorthBayDoc: Frequently Asked Questions
MyNorthBayDoc will allow you to go online to request appointments, view lab results, send secure messages to your healthcare care team, request prescription refills and see a summary of medications, allergies, immunizations and medical issues.
To protect the security of your medical information, you must enroll in MyNorthBayDoc in person at any Center for Primary Care office.
Enrolling in MyNorthBayDoc will take less than five minutes, and your Center for Primary Care will have much of the information needed. You will need to bring proper identification with you to enroll. Acceptable forms of ID include:
- Driver's license
- State issued ID
- U.S. Military ID
- Marriage license*
- Divorce decree*
- Adoption papers*
- Social security card*
- Birth certificate*
* must be accompanied with a valid picture ID
Call your Center for Primary Care and ask them to send you a new invitation to MyNorthBayDoc.
You can reset you password on the login page. Click forgot password and follow the instructions.
Parents/legal guardians of children under 12 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 12 years old in compliance with privacy regulations. Your 13 year old may enroll on their own at a Center for Primary Care. You can enroll for access to your child's medical information at your next appointment. You cannot enroll for access to another adult's medical (or a child age 13 or older) information at this point in time.
No. Your MyNorthBayDoc account is specific to your healthcare and is tied only to your medical record.
Currently, there is not a mobile version of MyNorthBayDoc.
You may call the MyNorthBayDoc support line at (877) 621-8014, 6 a.m. - 6 p.m. PST, Monday through Friday.
MyNorthBayDoc and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.
The message will be sent to your doctor and his/her medical assistant.
You will receive a response within 48 hours (Monday through Friday, 8 a.m. to 5 p.m.). Please allow 72 hours for a new prescription. Please note that the response times exclude weekends and holidays.
Please call your Center for Primary Care instead of using online messaging for any of the following purposes:
- You need to see a physician within the next two days
- You need a prescription filled today
- You need to cancel or reschedule an appointment in the next 24 hours
No. For security reasons, you should not send confidential information via email. If you choose to communicate with your healthcare team, you will need to use secure messages through MyNorthBayDoc.
Call your pharmacy directly to request a refill. If you need a written or faxed prescription, you may request it through secure messaging.
Certain types of appointments can be scheduled online. These include Annual exams (adult, well-woman and child), Follow-up for an established condition or Non-urgent, new condition.
Most common lab test results will be viewable in MyNorthBayDoc. Some sensitive results are not currently available in MyNorthBayDoc. These include but are not limited to sexual disease screenings, HIV, pathology, radiology, microbiology, some cancer markers, some drug screens, alcohol and pregnancy-related results.
Lab result will be delivered into MyNorthBayDoc three days after the lab completed the tests. Please note that some tests take longer to be completed than others.
We will continue to offer our secure NorthBay Health patient account and HEALTHConnect mobile app that allow you to:
- View lab results and other relevant health documents
- Send secure messages to your care team
- View your medications