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Two New DAISY Winners!

Posted: May 20, 2019

A nurse who was nominated for her patience and professionalism and a nurse who provided exemplary care for an elderly patient are two of NorthBay Healthcare’s newest DAISY award recipients.

Tiffany Song, R.N., NorthBay Medical Center ICU, and Nora Maligaya, R.N., Nurse Tiffany Song, R.N. is one of two new DAISY nurses honored at NorthBay.VacaValley ICU, were honored at ceremonies held during Nurses Week. They join 11 other NorthBay nurses in receiving the recognition since the program was launched in 2016.

Other nominees for this quarter were Peter Dhaliwal, R.N., 1600/1700 unit; Curt Espinoza, R.N., 1800 unit; Marissa Aquino, R.N., in Labor & Delivery; Cheri Viekos, R.N., VacaValley Hospital ICU; and Joanna Olsen, R.N., VacaValley Hospital ICU.
The awards announcement was the highlight of Nurses Week activities, according to Jennifer Tudor, Magnet Program manager, who recently undertook DAISY award coordinator duties.

“As nurses, we may think we are just doing our jobs, and that it’s nothing special, but it’s much more than that to our patients,” said Jennifer. “We’re making a meaningful, positive impact on our patients and their families.”

Traci Duncan, vice president and Chief Nursing Officer, agreed, noting that not only is the program an honor for our nurses, but has tremendous value for patients and their families. “We’ve learned of research that shows this opportunity is a powerful outlet for the families; it is healing for them and is an opportunity to provide and receive meaningful recognition that is good for both sides.”

Tiffany was singled out for the award by the son of the patient, who admired her calming care as his mother was showing symptoms of delirium.

Peter Dhaliwal, R.N. and Marissa Aquino, R.N. were among the nurses nominated for DAISY awards.“My mom was hospitalized following a bout with this latest strain of influenza. Tiffany served as her nurse for two of these days and came by her room days later when she wasn’t assigned to my mom just to check in on her. … While so many of the nurses that treated my mom were attentive and caring, it was Tiffany’s exceptional attention to detail that stood out. Tiffany spoke to her as if she was awake and alert the whole time, explaining everything she was doing, even if it was simply straightening a sheet. She minded the smallest details, adjusting hoses and cords, straightening socks, propping pillows, even if those things were mildly out of sort. I stayed in my mom’s room nearly around the clock and Tiffany was even kind enough to ask if I wanted a pillow, some coffee or just generally checked in to see how I was doing. Most any nurse can carry out the technical, medical necessities of care. But care, real, genuine, honest care, is best exemplified by a nurse like Tiffany. My mom suffered symptoms of delirium and hallucinations, which I later came to understand is common among seniors in the hospital. This agitated state made it difficult for the nurses to care for her.”

Nora was nominated by a grandson who was extolling the care she provided his grandfather.

“I have been staying with my grandpa since he was admitted last week, even staying the night sometimes. The majority of the nurses here are very kind and compassionate, but Nora goes the extra mile to provide holistic care. I know nurses can be very busy juggling multiple tasks and charting, but she still makes sure my grandfather is accommodated with the simple things. She takes her time feeding him and makes sure his BMs get taken care of. She speaks in a manner that makes her patients feel calm. She is one of the most exemplary nurses I’ve ever met. I am currently a nursing student and I have seen hundreds of RNs. Nora is one of the few extraordinary ones and is truly deserving of this award.”

DAISY is an acronym for Diseases Attacking the Immune System. The award is part of the DAISY Foundation’s program to recognize the super-human efforts nurses perform every day. It was established in 1999 by the family of J. Patrick Barnes, who died of complications of an auto-immune disease at age 33. His family was so awestruck by the care and compassion he received from the nurses, they created the foundation and award program in his honor. NorthBay joined the DAISY Foundation in December 2015 and presented its first DAISY award the following April.

In addition to receiving their DAISY pins, Tiffany and Nora received certificates commending them for being an “Extraordinary Nurse” as well as a sculpture called, “A Healer’s Touch,” hand-carved by artists of the Shona Tribe in Africa. In addition, their names are being added to the national DAISY database and they are invited to receive discounts on educational and conference opportunities.

More Information is available at Forms to nominate a NorthBay nurse can be found online at