Video Welcomes Our New Patients

Posted: May 21, 2021

New Tool Helps Them Navigate the System

Navigating the NorthBay Healthcare system just became even easier for new patients.

Earlier this year, a new patient resources page was launched on NorthBay’s website that includes links to all the information and resources they need to navigate the process. Last week, a video explainer was added to the page that literally helps walk them through the process.

“It’s no accident that ‘close to home’ is part of our mission and we have never lost sight of that,” said Kelly Rhoads-Poston, senior business development liaison, during the introduction of the video.

Noting that becoming a new patient can always seem a bit overwhelming, Kelly then walks viewers through the seven steps featured on the web page below the video.

The “New Patient Resources” page and video can be found under the “Patients & Visitors” link located on NorthBay.org. Visitors who click that link will get a drop down menu and can simply click on “Open Enrollment” and then “New Patient Resources.”

In addition, there’s a link on the top of NorthBay.org that reads ”New to NorthBay?” It will also take you there.  

The seven-step menu helps patients take care of everything from choosing a doctor to transferring their medical records.

“I think it’s a valuable page for people who are new to NorthBay and it is designed to answer the most common questions patients have when they come from another health care organization,” said Kelly.

In addition to helping new patients choose a doctor, make an appointment, fill out forms and transfer their health records, the site also includes a link to the NorthBay patient portal page where they can sign up for MyNorthBayDoc; includes information on specialists and a link to our Mayo Clinic Care Network page; and information on Urgent Care services.

“Convenience, ease of access and great care, that’s NorthBay Healthcare,” Kelly assured viewers at the end of the video. “You can rest assured, you’ve chosen well.”

 

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