NICU Receives 'Guardian of Excellence Award'

NorthBay Medical Center's Neonatal Intensive Care Unit (NICU) has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in the category of the patient experience.

"This award represents an important recognition from the industry's leader in measuring, understanding and improving the patient experience," said Konard Jones, president and CEO of NorthBay Healthcare. "Our NICU is consistently a center of excellence that sets the standard for patient care."

NorthBay Healthcare Group President Aimee Brewer agreed.

"This represents the NICU's tireless dedication to always putting our young patients and their families first, delivering compassionate care the NorthBay way," said Brewer. "It's inherent in how our NICU team functions, every encounter, and every time."

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

NorthBay Medical Center's Level III Community NICU has provided upper Solano County with the most sophisticated services for premature or ill newborns for more than 30 years.

"I am so proud of all the nurses, physicians and staff in the NICU. This award is truly a testament to their passion, dedication and commitment, not only to the patients, but also to the families that we are so privileged to serve," said Steven Gwiazdowski, M.D., medical director of the NICU and chairman of the Department of Pediatrics.

"This recognition from Press Ganey highlights the hard work and passion of the entire NICU team in focusing on the fragile infants we have the honor of treating," added longtime Neonatologist Richard Bell, M.D. "These infants are important members of families who have placed their trust in us. Credit for this high achievement goes mostly to the incredibly dedicated nursing and support staff who make the NorthBay NICU a great place to work for all of us. It is such an honor for us, as physicians, to work side by side with such dedicated and caring professionals."

"We are proud to partner with NorthBay Healthcare," said Patrick T. Ryan, CEO of Press Ganey. "This award is a testament to the organization's leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, NorthBay Medical Center's NICU continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care."

Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care.