Primary, Specialty Care Earn Honors


NorthBay Medical Group has earned a 5-star rating in overall patient experience - the highest rating possible - in annual survey results announced this month by the California Office of the Patient Advocate.

The five-star rating is the result of Patient Assessment Surveys (PAS) of patients who received care in 2017.

In addition to a healthy selection of pediatricians, family medicine and internal medicine providers, NorthBay Medical Group also has specialists in everything from neurosurgery and orthopedics to cancer, urology and cardiology.

"This rating is extremely gratifying because it is based on what our patients say about the medical excellence and dedicated work of our providers and staff," said Aimee Brewer, NorthBay Healthcare Group president. "Our caring, exceptionally well-trained doctors and staff partner with our patients every day to achieve their best health outcomes."

The PAS star rating is comprised of five-star ratings in six categories for NorthBay Medical Group physicians: care provided, communication with patients, coordination of patient care, health promotion, helpfulness of office staff and the timeliness of care and services provided.

The scores show that medical group patients highly rated their doctors for the overall care they received.

Under communication, the ratings indicate that patients felt NorthBay Medical Group physicians communicated well with them, knew their health history, listened to concerns and treated them with respect.

In the category of coordinating patient care, the five-star rating indicates that patients felt the medical group coordinated primary care providers, specialists and other health care providers to work together in providing the best care. The patients reported that their doctor was up-to-date on the care they got from other doctors, knew important medical history, followed-up on test results, and discussed all medications.

In the area of health promotion, the patient rating indicates that NorthBay Medical Group provides education and support programs for specific health conditions or behaviors like quitting smoking, eating healthy or controlling diabetes.

The office staff rating indicates that patients highly rated the medical group's office staff as being helpful and courteous.

Finally, in the area of timeliness of care and service, the top rating indicates patients highly rated their experience with NorthBay Medical Group in getting appointments when needed and getting answers when calling with a question.

The five-star patient experience rating comes on the heels of an Integrated Healthcare Association (IHA) award in October that honored NorthBay Medical Group as one of the top performing and most improved physician organizations in California.