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Phone Numbers
NorthBay Center for Primary Care - Call Center:
(707) 646-5500

As a patient of NorthBay Healthcare, you have the right to obtain a copy of your medical records, or request that your records be sent to another treatment facility.

The Health Information Management department at NorthBay Healthcare requires a signed Authorization to Use and Disclose Protected Health Information form when releasing medical records to anyone, including the patient.

How to obtain and complete the authorization form

  • Print and complete the Authorization to Use and Disclose Protected Health Information Form:
  • All boxes on the form must be completed and the form must be dated and signed. Failure to complete the form and date and sign it will invalidate the authorization and your request will not be processed.

Complete the Numbered Boxes as follows: (Please Print Clearly)

  1. NorthBay Healthcare hospital or clinic you are requesting records from.
  2. Patient Information
    1. Name
    2. Date of Birth
    3. Address
    4. Telephone Number
  3. Requestor Information
    1. Requestor's full name
    2. Address
    3. Telephone Number
    4. Fax Number (if available)
  4. Check whether this request is for your personal use or for continuing care.
  5. Check the media preference you would like to receive your record in paper or cd.
    1. You will be charged at a rate of $.25 per page for paper requests
    2. You will be charged at a rate of $.50 per page for microfilmed records
    3. You will be charged a flat fee of $6.50 for cd requests
    4. Payments for cd requests can only be made by check or money order, payable to NorthBay Healthcare. Hospital records are only available on CD for records from 6/1/2009 - present
  6. Check your delivery method preference of mail or pick-up.
    1. For pick-up a phone call will be made to notify you of the completion of your request
    2. Requests received by fax will not result in records being delivered by fax
  7. Enter the dates of your treatment from NorthBay Healthcare that you would like your records released from.
  8. Check the types of Information of your health record you would like released.
    1. Often the Discharge Summary, History and Physical, and Operative Reports will be relevant information to suit your needs
  9. To release the following highly confidential components of your record, please check the box and initial in the space provided:
    1. Mental Health Treatment Records
    2. HIV/AIDS Test Results and Treatment Records
    3. Substance Abuse Treatment Records
    4. Genetic Counseling Treatment Records
  10. Please date and sign the authorization in the space provided.
    1. If you are a guardian or conservator for a patient, please state your legal relationship to the patient and provide documentation for validation

How to submit the form for processing

Once completed, the authorization form can be returned to the Health Information Management department, by mail, fax, or personally dropped off at the following locations:

NorthBay Medical Center
Attn: HIM Department
1200 B. Gale Wilson Blvd.
Fairfield, CA 94533
Fax: (707)646-5041

NorthBay VacaValley Hospital
Attn: HIM Department
1000 Nut Tree Road
Vacaville, CA 95687
Fax: (707)624-7041

NorthBay Center for Primary Care - Vacaville
421 Nut Tree Road
Vacaville, CA 95687
Fax: (707)624-7501

NorthBay Center for Primary Care - Fairfield
2458 Hilborn Road
Fairfield CA 94534
Fax: (707)646-5501

NorthBay Center for Primary Care - Green Valley
4520 Business Center Drive
Fairfield CA 94534
Fax: (707)646-3501

Please allow up to 15 days for processing.

If you have any questions regarding the completion of the authorization form, please call the Health Information Management Department at (707) 624-7040.

Office Hours
Call Center:
Mon – Fri: 7:30 a.m. – 5 p.m.
Office Hours:
Mon – Fri: 8 a.m. – 5 p.m.

Primary Health Care Services in Vacaville and Fairfield

Care you can trust.

NorthBay Healthcare's Center for Primary Care provides exceptional family practice, internal medicine and pediatric physicians close to your home with compassionate staff and access to an entire network of specialists, should you ever need one.

Our primary health care providers take that extra step to really get to know you, offering medical advice that fits your lifestyle. It's all part of NorthBay's mission: compassionate care, advanced medicine, close to home.

Care when and where you need it.

Our goal is to make health care easily accessible. We know that getting care when you need it is important to you so we offer same-day appointments and give you options for after-hours appointments for minor illnesses and injuries.

Care 'Til 8

While we still encourage appointments during regular hours for routine care like annual physicals, sometimes things happen. When you need to see someone for primary health care now, we're ready for you. Our Care 'Til 8 service is provided at our Center for Primary Care in Vacaville and on Hilborn Road in Fairfield and provides a lower-cost, more convenient alternative to our hospitals' emergency rooms, which are designed to care for patients with more serious medical problems. Both Care 'til 8 locations are open 12:30 p.m. to 8 p.m. on the weekdays. The Fairfield location is also open from 9 a.m. to 8 p.m. on the weekends. Hours are subject to change during holidays.

NorthBay Urgent Care & Virtual Visits

NorthBay Urgent Care offers immediate medical attention for non-life threatening medical conditions. It's the perfect alternative to the Emergency Room (shorter waits and lower cost) or when you can't get in to see your regular doctor. We treat a wide range of conditions from common colds and flu to stitches and broken bones.

We now have an office in Vacaville and Fairfield. Our office at the Nut Tree Plaza in Vacaville is open from 9 a.m. until 7 p.m. seven days a week and on most holidays. Our office at the Solano Town Center in Fairfield is open from 11 a.m. until 9:00 p.m. seven days a week and on most holidays. Same day appointments are available at both with the option to schedule online, walk-in, or have a virtual visit.


Stay connected with your NorthBay care team with MyNorthBayDoc, our online portal that lets you communicate securely with your doctor, schedule appointments and review your health record, including lab reports.

Vector of a clock. Click here to learn more about our options to get care today.

Care when and where you need it. Learn how you can find relief today with our extended hours or urgent care services.

A vector image of three test tubes in a holder with a clock above them. Below this image you can find the lab hours for all our primary care centers.

The lab hours for all our centers for primary care are as follows:


  • 8 a.m. – 11:30 a.m.
  • 12:30 p.m. – 4:15 p.m.


  • 8 a.m. – 12:30 p.m.
  • 1:30 p.m. – 4:30 p.m.

Green Valley:

  • 8 a.m. – 1 p.m.
  • 2 p.m. – 4:30 p.m.
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Three Convenient Locations Three Convenient Locations

Our Center for Primary Care in Vacaville is located on 421 Nut Tree Road.

Our Center for Primary Care in Fairfield is located on 2458 Hilborn Road.

Our Center for Primary Care in Green Valley is located on 4520 Business Center Drive, Fairfield.

Find the best doctor for you.

View providers specializing in primary health care services in Vacaville and Fairfield.

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