Contact Us
Phone Numbers
NorthBay Medical Center:
(707) 646-5000
NorthBay Medical Center:
1200 B. Gale Wilson Blvd., Fairfield, CA 94533
Office Hours
Mon – Fri: 8 a.m. – 5 p.m.

NicView™ provides live-streaming video of hospitalized newborns to their families through a secure password-protected system. The video stream may be viewed on any web-enabled device. This technology has been designed for use in Neonatal Intensive Care Units (NICUs) to enhance the parent-infant bonding experience and family-centered care, even when the parents cannot be at the baby’s bedside.

There are 10 cameras in NorthBay Medical Center’s NICU. Each camera is mounted at a baby’s bed space and can easily be repositioned or turned on/off by NICU staff as needed.

The baby’s parents are given unique usernames and passwords to view the video stream of their baby, which they, in turn, may share with other family members and friends.

No. The system is live-stream only. There is no capability to record or store any video or images.

The NICU staff and the hospital’s IT department receive training on the use of the NicView™ system and have the capability of turning the cameras on and off as needed. There is a hospital interface that allows staff to view each infant.

Any smart phone, tablet, laptop or computer that has Internet access can be used to log in to NicView™.

More than 90 medical centers in the United States have installed and are using NicView™ in their NICUs, but that number is growing as more hospitals hear about the system and see it as a valuable addition to their family-centered care programs. States/regions that have the system include: Massachusetts, Kentucky, Delaware, New Jersey, California and Texas.

No. NicView™ is provided free of charge to families with babies in the NICU's care.

Yes, it is compliant with the Health Insurance Portability and Accountability Act, the federal law that protects personal medical information.

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The Guardian of Excellence Award in 2017Silhouette of a child being held, encased in a simplistic outline of a house. This symbol designates a Safe Surrender location. Text below the image reads "There is a better choice. Safely surrender your baby of NorthBay Medical Center. Helpline: 211"Baby friendly logoBlank spaceLogo for the Mayo Clinic Care Network. Learn what this means for NorthBay patients and providers.