EpicCare Link Portal
Notice: Existing Cerner access does not transfer to EpicCare Link. Each provider/staff member must complete the enrollment process individually.
As part of Northbay Health’s commitment to providing high-quality care and an integrated experience, we’ve partnered with EpicCare Link. This free online platform offers community healthcare providers secure access to important patient information through an easy-to-use portal.
What is EpicCare Link?
EpicCare Link is a secure online web application that gives outside providers and healthcare teams direct access to patient information within Northbay Health. Designed to support coordinated care, the platform can be accessed from any device with a high-speed internet connection. It also meets HIPAA privacy and security standards.
Key capabilities include:
- Uploading and sharing electronic health records instantly, including test results, patient allergies, current medications, past procedures and imaging scans
- Monitoring referrals, appointments and patient activity in real time
- Viewing when the patient’s next appointments or procedures are taking place
- Communicating securely with Northbay Health providers through linked patient messaging
Who can access EpicCare Link?
EpicCare Link is available to:
- Referring physicians and their office teams
- Community healthcare partners, including:
- Hospitals
- Independent physician associations (IPAs)
- Medical groups and private practices
- Skilled nursing and long-term care facilities
- Emergency Medical Service (EMS) providers
Technical requirements
Before you can access Northbay Health’s EpicCare Link portal, you will need a high-speed internet connection and a computer with an updated browser (such as Chrome, Edge, Firefox, Opera or Safari). There is no need to install any programs. Instead, the portal is accessible via your web browser.
EpicCare Link is also supported on tablet- or smartphone-based devices, although viewability and navigation may be challenging on these smaller screen sizes.
Support and training
If you have questions or need assistance with the online registration process, please review our Access & Onboarding Guide or contact us using one of the options below.
- Email: NBProviderPortal@NorthBay.org
- Phone: NorthBay Help Desk at 707-646-4357
How to register
To complete enrollment in Northbay Health’s EpicCare Link portal, users may be asked to provide:
- National Provider Identifier (NPI) number for clinical staff
- Professional license number and issuing state
- Practice or facility contact information, including address, phone, and fax
- Full name and work email address
After submitting your registration request, approval details and login instructions will be sent to you by email.
Is there a fee to enroll?
There is no fee to enroll in EpicCare Link or to access the portal. Providers can use the application free of charge.
Privacy Practices
Because Northbay Health EpicCare Link Portal functions under HIPAA requirements, the use of patient health information on this platform does not require patient consent if the information is limited to use for treatment, payment and operations. HIPAA does require patients be notified of the privacy policies of the practice, though. Your current practice privacy notification may cover the Northbay Health EpicCare Link Portal.
