For the Media
Welcome to the NorthBay Healthcare press room. We want to make accessing our facilities and health care experts as easy and efficient as possible. The following guidelines are designed to help you navigate our system with ease.
You can reach us at (707) 646-3303 from 7:30 a.m. to 4:30 p.m. To contact a member of the communications staff after hours, call the hospital administrative coordinator for NorthBay Medical Center at (707) 646-5011, or for NorthBay VacaValley Hospital at (707) 624-7620.
The press is asked to contact the Public Affairs Department for an escort when visiting our facilities. Please call our office to coordinate interviews, still photography or video shoots at all NorthBay Healthcare facilities.
Our policy is to provide patient conditions to the media based on the privacy rules outlined in HIPAA. Media must provide the patient's name and the location of the facility where they are being treated. We do not provide conditions on patients who have been discharged or transferred to another facility.
Our top priority is ensuring patient privacy at all times. Any patient who will be interviewed, videotaped or photographed within NorthBay Medical Center, NorthBay VacaValley Hospital, NorthBay Cancer Center or any entity affiliated with NorthBay Healthcare must first sign a consent form authorizing the release of their personal health information. Members of the Public Affairs department are authorized to obtain consent.