It is important to us that you understand your healthcare bills. Please feel free to contact us with any questions.
Hospital Bills
- For any questions related to your patient bill, please call (707) 646-3400; or
- Email: PatientFinancialServices@NorthBay.org
- Your Rights and Protections Against Surprise Medical Bills
Your hospital bill will include charges for tests and services provided by the hospital staff (facility fee). These charges do not include fees charged by the physicians who care for you (physician's fees). The physicians' charges are billed separately.
Center for Primary Care and NorthBay Specialty Practice Bills
Physician Billing Department: (707) 646-3400
Hospital & Physician Payments
Send payments to the following address:
NorthBay Healthcare Group
PO Box 511870
Los Angeles, CA 90051-1827
Payments can also be made over the phone or at either hospital campus. The Patient Financial Services Department (Billing) is open 8:00 a.m. to 4:40 p.m., Monday through Friday. In-person visits are available by appointment only.
Payment arrangements
Our Billing Office can work with you to development a payment plan which fits your financial situation. Please contact a Patient Account Representative at (707) 646-3400.
Uninsured Discount Program
NorthBay Health understands serious injury or illness can put a financial strain on any family. Paying for emergency and or medically necessary medical care can be difficult, particularly for patients who lack health insurance.
As part of our ongoing commitment to our patients, NorthBay Health works hard to help our patients address their financial responsibilities by providing discounts to patients who are uninsured and do not qualify for NorthBay Health’s Financial Assistance Program.
The uninsured discount is consistently applied to final billed charges for uninsured patients who come to our facilities for treatment. It does not apply to standard patient liabilities such as copayments, deductibles, and coinsurance.
This discount may not be combined with NorthBay Health’s hospital financial assistance discount.
Financial Assistance
Our financial counseling team is here to answer any questions and guide you through the application process for financial assistance. Please contact a NorthBay Health Financial Counselor Ambassador at (707) 646-5637.
Common Questions About Billing
Yes. Please bring your insurance card with you to the hospital or physician’s office and remember that you are ultimately responsible for ensuring that the bill is paid.
Most likely, these bills are for services provided by physicians who are independent from the hospital and must bill separately. Check our Accepted Health Plans page to reference whether your insurance plan extends to care from our physicians.
Please notify us immediately if you file an appeal with your health insurance company regarding their decision about the portion of the bill for which you are responsible so that we are aware of any potential delays in payment.
First, contact Solano County Health & Social Services (800) 400-6001. Or, you may go to your local office to apply for Medi-Cal/State County Medical Services Plan (CMSP). Be sure to apply within the same month that you received service because certain programs do not offer benefits retro-actively for the previous month. If you are denied Medi-Cal/State CMSP, then contact our Financial Counseling Department (707) 646-5637 to find out whether you qualify for NorthBay’s Financial Assistance program.
Learn how you can track, manage and pay your NorthBay Health bills online.