It is important to us that you understand your healthcare bills. Please feel free to contact us with any questions and learn more about our financial counseling.
Admission & Registration
Our admitting representatives will ask for information to register you at the hospital. The first four items on the list below are "musts" for everyone. The remaining items may be necessary, depending on your individual situation.
- Social security number
- Insurance card
- Photo identification, such as a driver's license or state photo ID
- Cash, check, or major credit card to pay for services not covered by insurance
- Your employer's (or spouse's employer's) name, address, and phone number--if you receive health insurance through that employer
- Health Plan Referral Authorization--if required by your health insurance carrier
- Medicare card, plus the date of your spouse's retirement if that applies to you
Hospital Bills
- For any questions related to your patient bill, please call (707) 646-3400; or
- Email: PatientFinancialServices@NorthBay.org
- Your Rights and Protections Against Surprise Medical Bills
Your hospital bill will include charges for tests and services provided by the hospital staff (facility fee). These charges do not include fees charged by the physicians who care for you (physician's fees). The physicians' charges are billed separately.
Center for Primary Care and NorthBay Specialty Practice Bills
Physician Billing Department: (707) 646-3400
Hospital & Physician Payments
Send payments to the following address:
NorthBay Healthcare Group
PO Box 511870
Los Angeles, CA 90051-1827
Payments can also be made over the phone or at either hospital campus. The Patient Financial Services Department (Billing) is open 8:00 a.m. to 4:40 p.m., Monday through Friday. In-person visits are available by appointment only.
Financial Counseling
If you do not have insurance or need help managing your hospital bill, we are here to help. Please contact one of our Financial Counselors for assistance in identifying programs for which you may be eligible.
(707) 646-5637
Useful forms & documents:
English:
- Financial Assistance Program Policy
- Financial Assistance Program Plain Language Summary
- Financial Assistance Application Form
- Uninsured Discount Program
- Participating Providers
Spanish:
- Financial Assistance Program Policy
- Financial Assistance Program Plain Language Summary
- Financial Assistance Program Application Form
- Uninsured Discount Program
- Participating Providers
Common Questions About Billing
Yes. Please bring your insurance card with you to the hospital or physician’s office and remember that you are ultimately responsible for ensuring that the bill is paid.
Most likely, these bills are for services provided by physicians who are independent from the hospital and must bill separately. Check our Accepted Health Plans page to reference whether your insurance plan extends to care from our physicians.
Please notify us immediately if you file an appeal with your health insurance company regarding their decision about the portion of the bill for which you are responsible so that we are aware of any potential delays in payment.
First, contact Solano County Health & Social Services (800) 400-6001. Or, you may go to your local office to apply for Medi-Cal/State County Medical Services Plan (CMSP). Be sure to apply within the same month that you received service because certain programs do not offer benefits retro-actively for the previous month. If you are denied Medi-Cal/State CMSP, then contact our Financial Counseling Department (707) 646-5637 to find out whether you qualify for NorthBay’s Financial Assistance program or Uninsured Discount Program.
Learn about the new billing statements and online bill pay available to NorthBay Health patients.