Updated: January 12, 2024

Visitor Guidelines

NorthBay Health Hospitals are implementing mandatory masking for all visitors during this period of heightened COVID, seasonal flu and respiratory illness. Thank you for abiding by this added safety measure.

Support persons and visitors who are ill are to refrain from entering any NorthBay location, including the Emergency Department waiting rooms, except when visiting end-of-life patients.

All visitors must check in at the front desk or security podium of our hospitals and obtain a visitor badge. Photo Identification will be checked.

Hospitals (NorthBay Health Medical Center & NorthBay Health VacaValley Hospital): Our hospital visitation hours are 7 a.m. – 9 p.m. daily. Our Labor and Delivery/Mother Baby department welcomes up to five visitors at a time, while NICU welcomes two designated support persons at the same time

Clinics, Outpatient Areas & Surgery Center in Vacaville: We recommend masking for our clinics. There are a few locations whose vulnerable patient population or space limitations where masking is still in effect. Please confirm when scheduling your visit.

Visiting Joyfully

When the special day at last arrives, you’ll need to know who can be there for the birth, and who will be among the first to visit. The NorthBay team welcomes the involvement of family in the process and celebration. NorthBay allows up to five persons for the birth process and once Mom and baby are recovering.

When It’s Time to Deliver…

  • A doula may also be present during labor and delivery and is considered part of the five visitors.
  • Visitors are allowed during the process, regardless of visiting hours.

Once the Baby Arrives…

  • Support persons are welcome to stay 24/7.
  • For security reasons, visitors use the phone just outside the unit to be allowed in for a visit.
  • Siblings under 12 are permitted to visit as long as there is a supervising adult (who is not the patient) with them at all times.

If Your Baby Needs Special Care…

If your baby needs a little extra medical care at birth, they may be placed in our Neonatal Intensive Care Unit, or NICU. NorthBay’s NICU serves as the region’s referral center for premature and critically ill infants and is staffed with an expert team of nurses, doctors, therapists and support staff. Here are the visitor details:

  • Two designated support persons are allowed at the same time.
  • Visitors under age 12 must be siblings and must have a supervising adult with them at all times.
  • If you can’t do an in-person visit, connect using our NicView camera, which provides live-streaming video through a secure password-protected system. The baby’s parents are given unique usernames and passwords which they can share with family and friends.

Privacy Issues

Due to patient privacy regulations, our staff cannot release  information about your condition to your family or friends without your permission. When you are admitted, a staff member will write your personal access code on a blue card for you. Share this access code with those you wish to receive information about your condition while you are in the hospital.

spacerTwo people and a nurse smiling and talking

Our Patient and Visitor Guide outlines the services and amenities we have to make your stay at any of our hospitals as comfortable as possible.