Have an Insurance Question? Ask Kelly!

Posted: October 1, 2021

Becoming a new patient at any health care organization can be a daunting task.

First you have to find the right doctor, figure out how to make an appointment, find where to go for that appointment, fill out forms on your current health and medical history, and get a handle on what specialists, programs and services your new heath care system has to offer.

At NorthBay Healthcare we get it. That’s why we’ve made sure that new patients find the help they need to navigate the system right at their fingertips.

Kelly Rhoads-Poston, senior business development liaison, has been helping patients answer questions on insurance and providers for more than 20 years at NorthBay.

She can explain the difference between an HMO and a PPO, as well as between Medi-Cal and Medicare. Do you have double coverage? Kelly can help you get the most out of your health benefits.

And now, patients also have access to information through our “New Patient Resources” webpage, which can help you take care of everything from choosing a doctor to making an appointment to transferring your medical records. Additional information is also available on specialists, the NorthBay’s Mayo Clinic Care Network and our Urgent Care services.

Have a question? Call Kelly at (707) 301-4071 or contact her by clicking below:

 Send Kelly a Question

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