Close-up view of a NorthBay Healthcare logo inside our Administration Center. This is the comments or concerns page.

Comments or Concerns?

We Want to Hear From You!

NorthBay Healthcare is committed to providing quality, safe patient care. We aim to exceed your expectations and want you to have the best possible care and experiences when you use any of our services. We encourage you to contact us if you have any concerns, complaints or compliments about the quality of care and/or safety in our hospitals (NorthBay Medical Center, NorthBay VacaValley Hospital), clinics, laboratory, or home care services.

If at any time, you or someone you know has concerns about patient safety or the quality of care being provided to a loved one, NorthBay wants to hear about it. While hospitalized or receiving care at any of our facilities we encourage you to report any concerns to your Nurse, Clinical Manager/Director, Clinic Manager, or the Administrative Coordinator (Nursing Supervisor) so we can address your concerns immediately. You can reach the appropriate person by calling the hospital operator and asking to speak to the manager or director in charge of the unit or clinic in which you are receiving care.

If you feel your concerns were not fully addressed by the clinical staff, you may report your unresolved concerns by contacting the Quality Division at (707) 646-4282, feedback@northbay.org or by mailing your concerns to:

NorthBay Healthcare Quality Division
Attn: Patient Experience Department
1200 B. Gale Wilson Blvd.
Fairfield, CA 94533

You may also file a complaint with The Joint Commission if you feel that your quality or patient safety concerns have not been addressed. The Joint Commission can be reached at:

  • Online at www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
  • By fax to 630-792-5636
  • By mail to:
    • Office of Quality and Patient Safety
      The Joint Commission
      One Renaissance Boulevard
      Oakbrook Terrace, IL 60181

You may also communicate concerns to:

California Department of Public Health at Licensing and Certification Office
2170 Northpoint Parkway
Santa Rosa, California 95407
Phone: Toll free (866) 784-0703
Fax: (707) 576-2418

California Quality Improvement Organization for Medicare at:

Livanta, LLC
1 (877) 588-1123
http://bfccqioarea5.com/states/ca.html

If your concern is regarding a physician, the Medical Board of California (MBC) is the only authority in the state that may take disciplinary action against the license of a physician. If you have continuing concerns, you may contact the MBC at:

2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
1 (800) 633-2322

You may also contact your health insurance company.