Visitor Guidelines:

Help us protect patients, staff and you

To protect you, our patients and our health care workers, all patients and visitors are now required to wear a face covering when entering any of our facilities. Visitors will be screened upon entry. If a visitor has a fever or symptoms of COVID-19, they will not be admitted.

Our Hospitals:

Temporary Visitor Policy
NorthBay is pleased to extend in-person visitation to all patients, with visitation hours of 8 – 10 am & 5 – 7 pm or based on when the patient is present.

Masks
Visitors are required to wear clean, non-vented, dry face masks while in our facilities.

Screenings
All visitors are screened for COVID and flu.  

Labor & Delivery
Two designated support persons* may be present with a laboring mother.  
A doula may also be present during labor and delivery.

Pediatric/NICU
Pediatric and NICU patients may have two designated support persons*

Patients at End-of-Life
Two visitors may be present.

COVID End-of-Life
Two visitors may be present.

Patients with Physical/Intellectual/Developmental Disabilities and/or  Cognitive Impairments:
Patients with Disabilities Two support persons* are welcomed for these patients.

Non-COVID Inpatient Hospitalization
Non-COVID patients may have two visitors from same household at the same time, for up to four per day.

COVID Inpatient Visitation
COVID patients may have one visitor per day.

Visitation may be limited based on meeting social distancing guidance.

*Support persons are considered  part of the patient’s
care and not  subject to visitation hours.

Our Clinics and Outpatient Facilities:

Temporary Visitor Policy
NorthBay is pleased to allow visitation for our Clinic and Urgent Care patients.

Masks
Patients, support persons and visitors are required to wear clean, non-vented, dry face masks while in our facilities.

Screenings
All patients and visitors are screened.  

Visitors
Clinic patients may have two non-COVID visitors from the same household accompany them during the visit.   

Patients with disabilities
Patients with Physical/Intellectual
/Developmental Disabilities and/or Cognitive Impairments:

Two support persons are welcomed for these
patients.

 
Visitation may be limited based on meeting social distancing guidance.

*Note that any visitors under 12 must be accompanied by and
under the supervision of an adult who is not the patient.

Thank you for your cooperation.


  • Location directory
    Phone numbers and directions to our hospitals, centers for primary care, and all other services here.
  • Gift Shops
    Contact information and directions to the gift shops located in both of our hospitals.
  • Admissions
    Tips and information to make your stay in our hospitals the best experience possible.
  • Billing Information
    Information to help you understand your medical bills and who to contact with your questions.
  • Insurance
    Learn about the wide array of health plans accepted by NorthBay Healthcare and how to select the plan best for you.
  • MyNorthBayDoc
    Your online connection to your NorthBay doctors, health records, lab test reports, hospital stay summaries and more.
  • Forms & Documents
    Collection of helpful forms and documents for your convenience.
  • Comments or Concerns
    Share your thoughts regarding your care, or the care of a loved one, with us through multiple channels.
  • Patient Privacy Policy
    How medical information about you may be used, disclosed, and how you can get access to this information.
  • Photography Policy - This policy spells out rules and regulations for staff, patients, visitors and volunteers when photography and/or recordings are involved at NorthBay Healthcare’s facilities.

Are you a new patient at NorthBay Healthcare?

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Stay Connected
Learn about your options for staying connected to loved ones at NorthBay.