Visitor Restrictions:

Help us protect patients, staff and you

We are currently prohibiting visitors in our facilities until further notice. This is crucial to ensure that the health of patients, staff and visitors are protected as we work to reduce the spread of COVID-19 in our community.

To protect you, our patients and our health care workers, all patients and visitors are now required to wear a face covering when entering any of our facilities. Thank you for helping keep our community safe.

Our Hospitals

For NorthBay Medical Center and NorthBay VacaValley Hospital, limited visitation may be authorized on a case-by-case basis if you are:

  • The support person of a laboring mother;
  • It is an end-of-life situation;
  • You are a parent or guardian of a patient under 18 years of age; or
  • You are the support person for a patient with developmental disability who requires assistance.

You are encouraged to call or video chat with patients.

Our Clinics and Outpatient Facilities

We are limiting visitors in our medical offices, including reception areas. Only patients who are children, or those unable to make medical decisions or care for themselves, may have someone accompany them inside the medical office buildings. We appreciate your support as it’s important to protect the health of staff and other patients.

Thank you for your cooperation.


  • Location directory
    Phone numbers and directions to our hospitals, centers for primary care, and all other services here.
  • Gift Shops
    Contact information and directions to the gift shops located in both of our hospitals.
  • Admissions
    Tips and information to make your stay in our hospitals the best experience possible.
  • Billing Information
    Information to help you understand your medical bills and who to contact with your questions.
  • Insurance
    Learn about the wide array of health plans accepted by NorthBay Healthcare and how to select the plan best for you.
  • MyNorthBayDoc
    Your online connection to your NorthBay doctors, health records, lab test reports, hospital stay summaries and more.
  • Forms & Documents
    Collection of helpful forms and documents for your convenience.
  • Comments or Concerns
    Share your thoughts regarding your care, or the care of a loved one, with us through multiple channels.
  • Patient Privacy Policy
    How medical information about you may be used, disclosed, and how you can get access to this information.
  • Photography Policy - This policy spells out rules and regulations for staff, patients, visitors and volunteers when photography and/or recordings are involved at NorthBay Healthcare’s facilities.