Bill Payment | Pay Your Bill Online

Now you can track, manage and pay your NorthBay Health bills online.

Statements like the one below are eligible for online bill pay:

Example of the new bill statements from NorthBay Healthcare. Click here to go to our payment portal.

Customer service for statements eligible for online bill pay: (866) 201-7557

My bill looks different than the statement above

Unfortunately, not all NorthBay bill statements can be paid through the new payment portal at this time as we transition away from our old payment vendor. We appreciate your patience as we work to get all our statements available for online bill pay.

If you received a hospital bill statement unlike the one above, please follow the instructions below.

Send payments to the following address:
     NorthBay Health
     PO Box 25376
     Pasadena, CA 91185

Payments can also be made over the phone or at either hospital campus. The Patient Financial Services Office (Billing) is open Monday to Friday, 8:00 a.m. to 4:30 p.m. and is located at 4500 Business Center Drive in Fairfield (Green Valley area).

Useful Links:

Billing Information »
Health Plans & Insurance »
Insurance FAQ »
Selecting a Plan »
Medicare »
UM Information »

Blue square with a vector icon of a circle with a dollar sign in the middle. This link goes to our financial counseling page.

If you do not have insurance or need help managing your hospital bill, we are here to help. Learn more about our Financial Assistance Program.

Insurance	Medical Group	Hospitals	Surgery
Aetna HMO **
Aetna: PPO, EPO, POS
Anthem Blue Cross HMO **
Anthem Blue Cross PPO, EPO, POS, PPO/EPO
Anthem MediBlue Access (PPO) Medicare Advantage
Anthem MediBlue Dual Access (PPO D-SNP)(Medicare/Medi-Cal)
Anthem Medical Local Preferred Provider Organization (LPPO). (Out-of-state Blue Cross/Blue Shield Medicare Advantage PPO)
Anthem Medicare Preferred PPO Plan
Blue Cross Blue Shield PPO
Blue Shield HMO: Access+, Individual Family Plan, Local Access+, Providence Option Plus, SaveNet, Trio **
Blue Shield, Standard PPO, POS
Brand New Day Medicare Advantage Plan (specialty referral only)
CalPERS: PERS Platinum (PPO) and PERS Gold (PPO)
CHAMPVA
Cigna HMO, PPO, POS
Compass Rose Plan
*New* Covered California: Anthem Blue Cross PPO
*New* Covered California: Blue Shield HMO **
Covered California: Western Health Advantage
FEHB: Blue Cross Blue Shield PPO
First Health/Coventry PPO, EP
GEHA PPO Plans
Health Net HMO: Blue & Gold, SmartCare - CalPERS, WholeCare **
Health Net PPO, POS
Health Smart EPO
Health Smart POS
Health Smart PPO
Mail Handlers Benefit Trust PPO, POS
Medi-Cal
Medicare
Medicare Supplemental Plans A-N (i.e. AARP, Mutual of Omaha, etc)
MultiPlan/Private Healthcare Systems (PHCS) PPO, POS
Partnership HealthPlan of CA (Currently not accepting new patients for Primary Care)
Private Healthcare Systems PPO, POS
Three Rivers Provider Network PPO
TRICARE (includes TRICARE for Life)
UnitedHealthcare AARP Medicare Advantage Choice (PPO)
UnitedHealthcare Employer Retiree Medicare Advantage Plan PPO
UnitedHealthcare HMO: Signature Value, Signature Value Focus **
UnitedHealthcare Medicare Advantage Assure (HMO)
UnitedHealthcare PPO, EPO, POS
UnitedHealthcare, AARP MedicareComplete, SecureHorizons (HMO)
Western Health Advantage
Western Health Advantage MyCare & MyCare Plus

Online Bill Payment

Statements like the one below are eligible for online bill pay:

My bill looks different than the statement above