Visitor Restrictions:

Help us protect patients, staff and you

We are currently prohibiting visitors in our facilities until further notice. This is crucial to ensure that the health of patients, staff and visitors are protected as we work to reduce the spread of COVID-19 in our community.

To protect you, our patients and our health care workers, all patients and visitors are now required to wear a face covering when entering any of our facilities. Thank you for helping keep our community safe.

Visiting Hours

Our hospitals are open to visitors every day from 9 a.m. to 9 p.m.

If you would like to make other arrangements to visit a family member or friend, please check with the nursing station on the unit you wish to visit. For Maps & Directions to either of our hospitals, click here.

Family Lounges

NorthBay Medical Center: The Lobby is near the main entrance and on the second and third floor near the west end of the building.

NorthBay VacaValley Hospital:  There is a lobby near the main entrance to the hospital.

Information About Your Progress in Surgery

Our goal is to keep your loved ones informed on the status of your surgery. Be sure a family member lets the attendant in the surgery lounge know where your family will be waiting so a nurse or your surgeon can provide updates on your progress.

Privacy Issues

Due to patient privacy regulations, our staff cannot release  information about your condition to your family or friends without your permission. When you are admitted, a staff member will write your personal access code on a blue card for you. Share this access code with those you wish to receive information about your condition while you are in the hospital.


Food is available for visitors in the hospital cafes.  The hours are posted nearby. 

Gift Shops located in each hospital lobby contain some snack foods as do the vending machines near the elevators at NorthBay Medical Center and next to the cafe at VacaValley Hospital.

Valet Parking

NorthBay Medical Center provides complimentary valet parking for guests and patients from 7:30 a.m. to 5:30 p.m. Monday through Friday.

During construction, traffic around the hospital is one-way, which improves the drop-off situation for those who would like to use the valet service. Patients and visitors should take the first entrance into the parking lot off B. Gale Wilson Boulevard and turn right to pass the front of the hospital. Curbside drop-off is right outside of the main lobby.

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