Updated: July 5, 2022

Help us protect patients, staff and you

The country continues to see COVID variants enter the US, affecting hospital admissions and potential exposure. NorthBay Healthcare adjusts our visitation policy in step with the California Department of Public Health, keeping the best interests of our patients and our healthcare team.

NorthBay is pleased to extend two designated in-person visitors per day for all patients (except for Labor & Delivery) to visit during our visitation hours of 9 a.m. to 9 p.m. everyday. Labor and Delivery is limited to one designated visitor only.  Upon admission, patients designate visitors with their care team.

Support persons are allowed for a parent or legal guardian of a pediatric patient, a laboring patient or a patient with a disability, and they are considered part of the patient’s care team. Normal visitation hours do not apply for support persons and visitors for an end-of-life patient. Please review the support person guidelines below for details per unit. 

All hospital visitors/support persons are asked to show full vaccination status or a negative COVID test. This does not apply to primary care and specialty practice offices or urgent care centers.

  • Negative results from a PCR test are valid for 2 days from the time of the test. Antigen test results are valid for 1 day from the time of the test.
  • Documentation from the health care provider or licensed COVID testing center performing the test must include: confirmation of the person on whom the test was performed, the date of the test, attestation of negative results and the health care provider or testing center performing the test. NorthBay Health cannot accept results of home self-tests or those sold by pharmacies or other stores.
  • Unvaccinated or incompletely vaccinated visitors with history of COVID-19 within the prior 90 days may provide a copy of the health record or letter from the doctor of recovery from COVID-19 and release from isolation in lieu of testing.
  • Support persons and visitors for ED patients or end of life who do not have current proof are allowed to visit. For subsequent visits following the emergent situation and as soon as reasonably possible thereafter, but no longer than 72 hours, these visitors must comply with the vaccine verification or applicable testing requirements.
  • One support person is welcomed in addition to two visitors.
  • One support person is welcomed in addition to two visitors.

Visiting Joyfully

When the special day at last arrives, you’ll need to know who can be there for the birth, and who will be among the first to visit. The NorthBay team welcomes the involvement of family in the process, but must also balance it against safety concerns during the ongoing pandemic. To that end, all visitors and support persons must show full proof of vaccination or a recent negative COVID-19 test, with some exceptions.

When It’s Time to Deliver…

  • One support person is allowed for a patient in labor or who just delivered in addition to one visitor.
  • A doula may also be present during labor and delivery.
  • Normal visiting hours do not apply.

Once the Baby Arrives…

  • Support persons are welcome to stay 24/7.
  • Visitors must use the phone outside the unit to be allowed in for a visit.
  • In addition to a support person, new moms may welcome up to two visitors at a time between 9 a.m. and 9 p.m.
  • Siblings under 12 are permitted to visit but must have a supervising adult with them at all times.

If Your Baby Needs Special Care…

If your baby needs a little extra medical care at birth, they may be placed in our Neonatal Intensive Care Unit, or NICU. NorthBay’s NICU serves as the region’s referral center for premature and critically ill infants and is staffed with an expert team of nurses, doctors, therapists and support staff. Here are the visitor details:

  • Two designated support persons are allowed at the same time.
  • Because of space limitations, as many as three people are allowed at the same time, which means two designated support people and a visitor, or two visitors and one designated support person. Visitors under age 12 must be siblings and must have a supervising adult with them at all times.
  • If you can’t do an in-person visit, connect using our NicView camera, which provides live-streaming video through a secure password-protected system. The baby’s parents are given unique usernames and passwords which they can share with family and friends.

Privacy Issues

Due to patient privacy regulations, our staff cannot release  information about your condition to your family or friends without your permission. When you are admitted, a staff member will write your personal access code on a blue card for you. Share this access code with those you wish to receive information about your condition while you are in the hospital.

Learn about connecting virtually.spacerTwo people and a nurse smiling and talking