News Story Detail

Come March 4, NorthBay Health will relaunch its Urgent Care facilities in Vacaville and Fairfield with a laser-focus on delivering exceptional care, improved access and top-notch customer service, according to Tim Williams, Chief Ambulatory Operations Officer.

NorthBay Health is ending its partnership with Carbon Health, which has been in place since the first NorthBay Health Urgent Care opened in the Nut Tree Plaza in Vacaville in 2017. The Urgent Care in Fairfield at Solano Town Center Mall opened in March 2020.

While NorthBay owned the name and management of the operation, Carbon fielded the providers, which proved a consistent challenge, resulting in frequent shutdowns. 

“The communities we serve rely on NorthBay to deliver convenient, accessible, high quality care that we have become known for over the past 63 years,” said Mark Behl, President and CEO. “With this transition, we will take back control of the entire operations and experience in both facilities. Our commitment to the communities is to deliver exceptional care – 365 days a year. We look forward to doing so beginning March 4.” 

Both facilities will close on Feb. 28 to prepare for the transition, which will include installation of a NorthBay Health electronic medical record platform. All patients will be invited to set up an account on NorthBay’s patient portal for easy access to their provider and lab results.

The facilities will be open from 9 a.m. to 7 p.m. every day. Walk-ins will be welcome, even if they don’t have an appointment.

Urgent Care will continue to accept a broad number of insurance plans and offers a self-pay price for those who do not have an accepted plan.

To book an appointment, call (707) 624-7400 in Vacaville and (707) 646-4000 in Fairfield.

“There won’t be any issues with unexpected closures, going forward,” said Paul McGinty, Chief Experience Officer. “There won’t be closures for lunch breaks, and we won’t be turning people away because there are no appointment slots left in a day. If someone shows up before we close the doors, we’ll be sure to see them.”