It is important to us that you understand your healthcare bills. Please feel free to contact us with any questions and learn more about our financial counseling.

Admission & Registration

Our admitting representatives will ask for information to register you at the hospital.  The first four items on the list below are "musts" for everyone. The remaining items may be necessary, depending on your individual situation.

  • Social security number
  • Insurance card
  • Photo identification, such as a driver's license or state photo ID
  • Cash, check, or major credit card to pay for services not covered by insurance
  • Your employer's (or spouse's employer's) name, address, and phone number--if you receive health insurance through that employer
  • Health Plan Referral Authorization--if required by your health insurance carrier
  • Medicare card, plus the date of your spouse's retirement if that applies to you

Hospital Bills

Your hospital bill will include charges for tests and services provided by the hospital staff (facility fee). These charges do not include fees charged by the physicians who care for you (physician's fees). The physicians' charges are billed separately.

Center for Primary Care and NorthBay Specialty Practice Bills
Physician Billing Department: (800) 964-5104

Hospital & Physician Payments

Send payments to the following address:
     NorthBay Healthcare
     PO Box 39000 Dept. 05221
     San Francisco, CA 94139

Payments can also be made over the phone or at either hospital campus. The Patient Financial Services Office (Billing) is open Monday to Friday, 8:00 a.m. to 4:30 p.m. and is located at
4500 Business Center Drive in Green Valley.

Financial Counseling

If you do not have insurance or need help managing your hospital bill, we are here to help. Please contact one of our Financial Counselors for assistance in identifying programs for which you may be eligible.

(707) 646-5637

Useful forms & documents:

OSHPD Hospital Chargemasters

A hospital charge description master, also known as a chargemaster or CDM, contains the prices of all services, goods, and procedures for which a separate charge exists. It is used to generate a patient’s bill. As required by the Payers’ Bill of Rights, each hospital is required to submit a copy of its chargemaster, a list of average charges for 25 common outpatient procedures and the estimated percentage change in gross revenue due to price changes each July 1.

Common Questions About Billing

Yes. Please bring your insurance card with you to the hospital or physician’s office and remember that you are ultimately responsible for ensuring that the bill is paid.

Most likely, these bills are for services provided by physicians who are independent from the hospital and must bill separately. Check our Accepted Health Plans page to reference whether your insurance plan extends to care from our physicians.

Please notify us immediately if you file an appeal with your health insurance company regarding their decision about the portion of the bill for which you are responsible so that we are aware of any potential delays in payment.

First, contact Solano County Health & Social Services (800) 400-6001. Or, you may go to your local office to apply for Medi-Cal/State County Medical Services Plan (CMSP). Be sure to apply within the same month that you received service because certain programs do not offer benefits retro-actively for the previous month. If you are denied Medi-Cal/State CMSP, then contact our Financial Counseling Department (707) 646-5637 to find out whether you qualify for NorthBay’s Financial Assistance program.

Click here to learn more about our new billing statements and online bill pay.

Learn about the new billing statements and online bill pay available to NorthBay Healthcare patients.